Record what happened
A player can use /report <player> <reason> in game. For a private report with evidence links, use Player report in forum support. Record the reported Minecraft username, where it happened, the incident time and time zone, and the detail that a second staff member can verify. A timestamp inside a long clip is especially helpful.
Separate what you saw from what someone told you. For example, “At 20:14 Eastern I saw the same message six times in Prison chat” gives the next reviewer something to check. If you only joined afterward, say who reported it and which evidence is available. Crop IPs, contact details, private conversations unrelated to the case, and login information from evidence you share.
Use the published rules
Type /rules and hover a rule for its full wording. /help rules also opens rules help. Epsilon’s seven topics are cheating or exploiting, harassment or hate, threats or exposing private information, scams or griefing, spam or advertising, punishment evasion, and following staff directions.
For a damaged build, establish the plot, what changed, and whether the player had permission for that specific change. For a suspected exploit, direct the player to the private bug form and keep reproduction details out of public chat. For a threat or exposed private information, share the incident reference privately with the reviewer.
Choose the right private queue
| Forum form | Who can review |
|---|---|
| Player report | Cadet and higher staff groups |
| Punishment appeal | Captain and higher |
| Staff application | Deputy Warden and higher |
| Bug report | Warden and Owner |
| Staff concern | Owner |
Forum administrators can also review these cases. If a player disputes their own punishment, direct them to Punishment appeal with the reason and case reference, if known. Concerns about staff conduct belong in Staff concern. These audiences follow verified forum group assignments.
Hand the case over
An effective handoff contains the player, the rule or question, the time and location, evidence, anything already done, and the decision still needed. In the private support case, use an internal note for reviewer discussion. A normal reply is visible to the person who opened the case.
For example, “Prison, 20:14 Eastern. I reviewed the chat clip at 00:18 and found a prior warning. I have not issued a new punishment. Please review the reported messages against the harassment rule.” Include the relevant case reference so the next reviewer can find the same record.